We value your Privacy
We do not sell, rent or loan any identifiable information (including e-mail address, phone number, etc.) regarding our customers to anybody. We will not solicit you by phone or mail. Any information you provide us with will be used responsibly, is held with the utmost care and security, and will not be used in ways to which you have not consented.
Privacy Policy
This privacy statement discloses the privacy practices for Beautiful Forever Pte Ltd (“Beautiful Forever”) and its website www.beautifulforeversg.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.
Order
We request information from the user on our order form such as contact and billing information when making a purchase. This information is used for billing purposes and to fill the customer’s order. If we have difficulty processing an order, this contact information is used to communicate with the customer.
Cookies
A cookie is a piece of data stored on the user’s hard drive containing information about the user. We use both session and persistent cookies. Cookies enable us to track and target the interests of our users in the aggregate by analysing popular areas and products to enhance future experiences on our site. Cookies do not cause damage to your computer systems or files, and only the web site that transferred a particular cookie to you can read, modify or delete such cookie. If you do not want information collected through the use of cookies, there are simple procedures in most browsers that allow you to delete existing cookies, to automatically decline cookies, or to be given the choice of declining or accepting the transfer of particular cookies to your computer.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Changes to this Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Shipping Policy
Beautiful Forever is not liable if the incorrect or missing shipping information is provided at checkout. We are not liable to refund or change the delivery address in such circumstances. In the event that a wrong or incomplete shipping information is provided, customer will be liable for all additional shipping fees incurred.
Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact our Customer Care at [email protected] within one (1) hour of your order placement.
Beautiful Forever is responsible for delivering the item to the shipping address provided, we are not liable if the item is lost or stolen after the item has been delivered. Our items are delivered through Registered Post. Please ensure the delivery location is a safe environment.
Shipping Fees & Delivery Time
All orders for in-stock products will be shipped out within 1-3 working days from the date that payment is authorised and verified, not from the date that it is placed. Please note that we do not ship on Weekends and Public Holidays.
Products in stock items will be delivered as follows:
| Destination | Despatch from Store Time | Delivery Time* | Special |
| West Malaysia | 1-3 Working Days | 4-7 Working Days | Free shipping |
| East Malaysia | 1-3 Working Days | 4-8 Working Days | Free shipping |
| Singapore | 1-3 Working Days | 4-8 Working Days | Free shipping |
| Australia, Japan, New Zealand | 1-3 Working Days | 8-20 Working Days | Free Shipping |
*Please note that these are estimated delivery times only, we do not guarantee delivery dates.
Shipping time may vary due to product availability. Beautiful Forever reserves the rights to cancel any orders that involve product availability in which the customers will be contacted.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited from our warehouses.
Pre-Order/ Backorder Items
For pre-order or backorder items, your order will take about 15-30 business days to fulfil as stated in the product page prior to adding to cart. If your order consists of both ready stock and pre-order items, whole order will be shipped upon pre-order item(s) arrivals. If you wish your ready stock to be shipped first, kindly contact us by email to [email protected] for further arrangement.
Taxation & Duties
- All international orders may be subject to taxes and duties.
- We ship your package with duties and taxes unpaid, and we do not collect nor do we calculate the VAT/GST, duties and/or taxes during checkout.
- All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
- If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
- These fees are paid to the local carrier/customs and are not collected by us.
If you have any questions related to your delivery, please contact our Customer Care team by email to [email protected]
Return Policy
Our Return/Exchange Policy
For hygiene reason, Softlift is not returnable.
As and when we add more products which are not wearable items, we will be happy to exchange subject to the points below. Our policy lasts 7 days from the date of delivery. Unfortunately, if 7 days have gone by since your receipt, we cannot offer you an exchange.
Item of exchange must be of the same value or of a higher value, for which the difference will need to be paid. No cash refund will be made should the item of exchange be of a lower value.
Only for applicable cases, we need you to provide us the following:
Please return the item(s) in its original packaging.
Item(s) must be returned within 7 days upon receipt.
Item(s) must be returned unworn, untried, unwashed, unaltered, undamaged, unused, free of stains, make-up or deodorant, and all with original tags attached.
Please do not send your products back to the sender address before you are given approval. You are required to seek approval by Emailing us at [email protected] for assistance.
Unless a defective or wrong item(s) was sent to you, the shipping cost of returning the item(s) is to be borne by the buyer and is non-refundable.
Beautiful Forever will not be held responsible for any damages or loss occurred during your return shipment process. We highly recommend that you use a postal service with a tracking option to track your return parcel.
Exchange Process
You are to enclose a copy of the Email showing the tracking reference code when returning the item(s).
Once your returned item is received and inspected, we will send you an email to notify you on the receipt of item(s) and the approval or rejection of your exchange request. We do not offer exchange for used items.
If your exchange is approved, then it will be processed.
Please allow up to 5 working days for us to process the exchange once the returned items arrived at our warehouse. For all exchange kindly contact, us for the shipping fees. All item(s) must be returned in the original condition unaltered, unworn and unwashed.
Please ensure to obtain and send us a ‘proof of postage’ by indicating the courier company used and tracking number via email to [email protected]. All returned goods remain the responsibility of the customer until they reach Beautiful Forever.
How to complete your return: Please send an email to [email protected] and our team will response to your request within 3 working days.
COVID-19
Update: COVID-19
Last Updated on 28 February 2021
Your well-being is our priority and in light of COVID-19 (Coronavirus) we have implemented further precautionary measures to our already high standards and hygiene practices.
These include:
Ensuring Beautiful Forever and our partners are maintaining a healthy and clean environment by increasing the frequency of cleanings across our business chain and establishing a dedicated Team to closely monitor the ever-evolving situation in real time based on World Health Organisation and Government advice so we can respond immediately.
At Beautiful Forever we are working hard to deliver to our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, and social distancing requirements.
We know you are keener than ever to find out when you will receive your orders. We ask for your patience with our support team who are doing their best to keep up with the difficult situation.
If you have any questions, please contact us by email at [email protected]. Stay safe and thank you for your kind understanding!
Yours sincerely
Beautiful Forever Team
Be loving and kind to yourself and others, lets RESPECT what has happened and still is happening to our world and learn from what is happening around us near and far.